A. Refund Policy

Effective Date: Oct 03rd, 2024

At Nabhik Matrimony, we strive to provide high-quality digital services to help our users find compatible life partners. Please review our refund policy carefully before making a purchase.

1. No Refunds on Digital Services

• All payments made for subscriptions or premium services on Nabhik Matrimony are non-refundable. Since we offer immediate access to digital services upon successful payment, we are unable to offer refunds or prorated credits for unused time or services.

2. Cancellation of Subscription

• Users may cancel their subscription at any time, but no refunds will be provided for the remaining subscription period.
• Upon cancellation, premium features will remain accessible until the end of the current subscription cycle, after which the account will revert to a free plan.

3. Exceptions

• Refunds may be considered under exceptional circumstances, such as:
  • Technical issues on our platform that prevent access to services for a prolonged period.
  • Accidental duplicate transactions caused by payment gateway errors.
• Any refund requests must be submitted within 7 days of the transaction date. To request a refund, please contact our support team at [support@nabhikmatrimony.com] with the transaction details.

4. Refund Process

• If a refund request is approved, the amount will be credited back to the original payment method within 10-15 business days. We will notify you via email once the refund is processed.

B. Shipping Policy

Effective Date: Oct 03rd, 2024.

At Nabhik Matrimony, we offer digital services to help individuals connect with potential life partners. Since our services are entirely online and do not involve any physical goods or shipments, this shipping policy is designed to clarify how our service delivery works.

1. Digital Service Delivery

• All services offered on Nabhik Matrimony are provided digitally through our website and mobile application. No physical products will be shipped to users.
• Once a user completes the payment process, they will receive access to the subscribed membership or service instantly or within a few minutes.

2. Access to Services

• Users who subscribe to paid plans will receive immediate access to premium features, including but not limited to enhanced profile visibility, communication features, and match recommendations.
• In the event of a delay in access, users can contact our support team at [insert support email] for assistance.

3. Service Duration

• The duration of the digital services provided will be clearly outlined at the time of purchase and will be accessible in the user’s account.
• Once the subscription period expires, access to premium features will be removed unless the user renews the subscription.

4. Refunds and Cancellations

• Please refer to our Refund Policy for details regarding refunds and cancellations of digital services.

5. Contact Information

For any questions or concerns regarding this shipping policy, please contact us at:

Email: [support@nabhikmatrimony.com]

C. Cancellation & Rescheduling Policy

Effective Date:Oct 03. 2024

At Nabhik Matrimony, we value our users and strive to provide the best possible experience. This Cancellation & Rescheduling Policy explains the guidelines for managing your paid services, consultations, or events on our platform.

1. Cancellation of Paid Membership

• Users can cancel their paid membership or subscription at any time via the Account Settings section of their profile.
• No refunds will be issued for cancellations made during an active subscription period. Premium features will remain accessible until the current billing cycle ends, after which the account will automatically revert to the free plan.
• Future payments for auto-renewing subscriptions can be prevented by canceling the subscription before the next billing cycle begins.

2. Cancellation of Events or Services by Nabhik Matrimony

• In case we need to cancel any scheduled event, matchmaking session, or event due to unforeseen circumstances, users will be notified immediately.
• Users will have the option to either reschedule the service/event or receive a full refund.

5. How to Cancel or Reschedule

• To cancel or reschedule a service, please contact our support team via:
  • Email: [support@nabhikmatrimony.com]
  • For subscription cancellations, please log in to your account and navigate to the Account Settings to manage your subscription preferences.